FAQ: "Access Denied" Message or Unresponsive Action When Clicking the Drive Button

Created by FlashLabel Printer, Modified on Mon, 6 Oct at 8:50 PM by FlashLabel Printer

Q1: What should I do if I see an "Access Denied" message when clicking the Drive button?

A1: You can try the following two solutions in sequence:

Try a different browser: Compatibility issues between your current browser and the Drive button may cause the "Access Denied" error. Switch to a commonly used browser (e.g., Google Chrome, Mozilla Firefox, Microsoft Edge) and attempt to click the button again.
Copy the link address manually: If switching browsers doesn’t work, right-click on the Drive button and select the "Copy link address" option (the wording may vary slightly by browser, e.g., "Copy link" or "Copy link location"). Then, open a new tab/window in your browser, paste the copied link into the address bar, and press Enter to access the download.

A2: The same solutions apply to resolve unresponsiveness:

Test with another browser: Browser extensions, cached data, or settings might prevent the button from responding. Open the page in a different browser (ensure it’s updated to the latest version) and try clicking the button again.
Manually access the link: Right-click the unresponsive Drive button, choose "Copy link address," open a new browser window/tab, paste the link into the address bar, and press Enter. This bypasses the button interaction and allows direct access to the Drive content.